Job Responsibilities:
Return triages: email, phone calls (urgent), In-basket messages
Revamp and revise current referral system.
Provides excellent patient services to ensure satisfaction.
Liaisons with the inpatient team and liver transplant team to ensure continuous care for hepatology patients.
Communicates with the multidisciplinary team to optimize patient care. Interfaces with physicians, social workers, nurse practitioners and others.
Maintains contact with assigned caseload between visits, based on their particular needs. Initiates appropriate responses to issues and problems during these contacts.
Ensure laboratory, radiologic, and diagnostic studies scheduled (with FGP medical secretary) and completed.
Educate patients on diet, liver disease symptoms, and management
Complete disability, home health care, FMLA paperwork with FGP medical secretary
Complete paperwork for prior authorizations, denials/appeals with FGP medical secretary
Prepare information for peer to peer authorizations
Keep running list of patients who need follow-up phone calls
Follow-up hepatology sign out
Follow patient labs, tests: alert APP or MD if abnormal, call patient if results normal
Assist in office operations to ensure efficiency and increased access to hepatology patients referred to the health system
Additional duties as assigned