Development Manager – Direct Response Programs
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- 1124520_RR00088458
- Development/Fundraising, NYU Langone Health
- Full-Time/Regular
- NYU Langone Health
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- Days (Hybrid available)
ABOUT NYU LANGONE HEALTH
NYU Langone Health is a world-class, patient-centered, integrated academic medical center. Ranked as the #1 Hospital for quality and patient safety by Vizient, Inc., and with 10 clinical specialties among the top 10 in the nation according to U.S. News & World Report, NYU Langone’s culture is rooted in excellence in patient care, education, and research. NYU Langone comprises more than 320 locations throughout the New York area and in Florida, including six inpatient locations, a children’s hospital, and four emergency rooms. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute designated comprehensive cancer center, NYU Grossman School of Medicine, and NYU Grossman Long Island School of Medicine. For more information, go to nyulangone.org, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube, and Instagram.
Working at NYU Langone Health
At NYU Langone Health, there are numerous areas for you as a leadership professional to make an impact on our organization. As one of the nation’s leading medical centers, we need bright, innovative people to step up and take charge of the many initiatives currently taking place here. From our brand new 830,000-square-foot Helen L. and Martin S. Kimmel Pavilion to our new 16 story Science Building, NYU Langone Health is ripe with career-opportunities that are sure to transform the way we think about medical care.
Salaries shown on independent jobs related websites reflect market averages and do not represent information obtained directly from NYU Langone. We invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.
NYU Langone Health is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children’s hospital, three emergency rooms and a level 1 trauma center. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute designated comprehensive cancer center, and NYU Grossman School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge. For more information, go to nyulangone.org, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube and Instagram.
Position Summary:
We have an exciting opportunity to join our team as a Development Manager – Direct Response Programs.
In this role, the successful candidate will collaborate with the Director, Direct Response Programs to manage the creation and production of fundraising campaigns for NYU Langone Healths Direct Response Programs. This includes direct response fundraising to a variety of audiences including grateful patients, base donors, and NYU School of Medicine Alumni.
This individual will serve as the lead project manager for all direct response campaigns, partnering across the Development department and with external vendors as needed. The individual will actively participate in campaign planning sessions, and will be responsible for the execution of the final strategies in the form of multichannel, direct mail or digital fundraising efforts.
The ideal applicant is organized, diligent and forward-thinking ensuring that all details are addressed and everything runs as smoothly as possible. A successful candidate will possess a keen understanding and comfort level with both the creative and data requirements needed for a successful direct response program.
Job Responsibilities:
Campaign Management
- Working closely with the Director, internal departmental teams, and any external vendors, help build
and execute an integrated multi-channel annual communications schedule for donors and patient prospects. - Coordinate with the Director, creative, and editorial to identify campaign story topics from a variety of audiences (i.e. patients, doctors, students, alumni) and manage the asset collection and fact-checking process.
- Oversee the preparation of all Direct Response offline and online campaigns materials based on defined project scope, production schedule, and overall program strategy.
- Serve as the team’s liaison to ensure Direct Response messaging, content, email, and mail communications coincide with overall departmental messaging strategy and organizational branding.
- Manage the approval process and flow for all campaign copy & creative. Partner with internal stakeholders to ensure all content is vetted, reviewed, and approved in advance of production deadlines.
- Coordinate key internal teams (Development Administration, Gift Processing, General Counsel, etc.)
to ensure Direct Response campaigns follow all organizational mandates and legal requirements.
Campaign Production Management
- Ensure campaign production specifications are correct and fulfilled during the production process.
- Support the Director in developing mail and email segmentation strategies. Oversee all mail & email data files and other report exports to support direct response solicitations and results analysis.
- Manage all Direct Response campaign data pull within Blackbaud CRM.
- Perform quality control checks throughout the production process (i.e. print proofs, press checks, mail-shop personalization and insertion, email review & testing, etc.) to ensure accuracy at each step.
- Support the reconciliation of campaign expenses against budget estimates and actual quantities.
- Support campaign performance reporting and analytics as needed, with an eye towards identifying testing opportunities for future campaigns.
- Evaluate existing Direct Response workflows and processes. Update existing or create new documentation as needed, and disseminate as needed for total consensus across the department.
- Other duties as assigned.
Minimum Qualifications:
To qualify you must have a Bachelors Degree required, with5-7+ years of experience in a university/medical center/healthcare/non-profit or comparable corporate setting.
High degree of computer literacy required, specifically knowledge of MS Office package, including Outlook, Word, PPT, Excel and Advance.Excellent organizational skills and impeccable attention to detail.
Superb communicator in both writing and speech, with major phone and in-person communications skills.
Ability to manage numerous projects simultaneously in a fast-paced work environment.
Excellent listening and problem-solving skills.
Possesses: intellectual curiosity, kindness, integrity, and a sense of humor, even and especially in times of stress.
Ability to work both independently and as part of a team .
Adaptability and openness to criticism.
Sense of urgency in completing projects.
Preferred Qualifications:
Driven self-starter, with an entrepreneurial mindset
Demonstrated understanding of grateful patient or healthcare fundraising program
In-depth understanding of direct response campaign creative development process
Understanding of data business requirements and best practices needed for direct response campaign execution
Prior experience with direct response production and vendor management
Advance knowledge of Microsoft Excel and Blackbaud CRM, a plus
1 year of management experience preferred
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you’ll feel good about devoting your time and your talents.
NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
If you wish to view NYU Langone Health’s EEO policies, please click here. Please click here to view the Federal “EEO is the law” poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information.
NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $81,325.15 – $98,711.75 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
To view the Pay Transparency Notice, please click here
How Our Employees Grow
Diana P.
Manager–School Health Clinical Services
“The Family Health Centers at NYU Langone Health offers me the opportunity to positively impact the lives of patients and their families. I chose a career here to make a difference at an institution with a reputation for excellence. NYU Langone is patient and employee-centered and they support our professional growth and development by offering a comprehensive benefits package and generous tuition reimbursement.”
Ariana C.
Assistant Director, Professional Billing Operations
“I was instantly attracted to the culture at NYU Langone Health. I love the fast-paced environment and how there are so many opportunities for career growth. We are constantly expanding, which helps me learn new things and meet new and interesting people with diverse backgrounds.”
Olga S.
Coding Quality Manager at NYU Langone Health in Florida
“I am very proud to work for one of the best hospitals in New York! NYU Langone Health is a great institution that cares about patients and supporting employees. My role as a manager is to make sure that my team members are working as a team to drive our mission forward. Effective teamwork achieves much more than any individual can!”
Yannique S.
Credentials Associate
“My daughter was born at NYU Langone Health where we received exceptional care. That was when building a career at NYU Langone became a goal of mine. I wanted to be just like the individuals who surrounded us in our time of need, and I knew I wanted to make a positive impact. Today, I get to do just that as a member of the Medical Staff Services Department. The work I perform each day is crucial in maintaining high standards of patient care and safety within our organization.”
Eileen P.
Director, Revenue Cycle Initiatives
“I chose NYU Langone Health because I wanted to be a part of a world-class health system. I feel a sense of pride working here and feel supported in a truly cohesive and diverse working environment. I have taken a number of career development courses related to leadership. The expansion in training and development curriculums over the years has really been impressive and it’s a testament to how much NYU Langone wants to invest in and develop their in-house talent!”
Adair L.
Associate Director, Development Administration
“NYU Langone Health is not only my employer, it’s also a community that I am very proud to be a part of.”
Tanisha D.
Program Coordinator
“I saw that there were many opportunities to grow within the organization and used the tuition remission offering at NYU Langone Health to obtain my master’s degree. NYU Langone celebrates their employees and genuinely wants to hire from within, so take advantage of the resources available to you and speak to members of the Talent Acquisition Team, who are helpful.”
Doris V.
Revenue Cycle Manager – Pediatrics Department
“It’s not just that NYU Langone Health cares about their employees – it’s the fact that we are family. I quickly learned that in order to grow and to be successful you need to collaborate with others, work hard and deliver excellence.”
Isiuwa O.
Respiratory Therapist
“NYU Langone Health delivers high-quality healthcare with compassion, dignity, and respect to all, without exception. When I was hired as a respiratory therapist, I saw the opportunity to contribute to an exciting forward-thinking, and fast-moving department. I love working in a department where everyone is collaborative and has a high work ethic.”
Taslema L.
Talent Acquisition Specialist
At NYU Langone Health, I’ve been fortunate to have leaders that supported my growth within the institution. I have taken many courses that NYU Langone offers, which have been extremely valuable in helping me become the professional I am today. I recently completed the Team Leadership Development Program which has provided me with tools to upskill to the next step in my career. The opportunities here are endless.
Nazneen H.
Clinical Charge Nurse Auditor in Revenue Management Initiatives
“I was fortunate to receive firsthand training from some of the founding team members of my department. This made my onboarding experience invaluable and now I will get to pass on my knowledge and experience to future new hires within the department and pay it forward. The collaborative spirit at NYU Langone Health has created an excellent work culture where I can work alongside colleagues who share our same company vision to serve, teach, and discover.”
Himanshu T.
Senior Accounts Payable Associate
“It has been such a privilege to be a part of NYU Langone Health. It’s a place filled with hard work, cheerful coworkers, and supportive management. My supervisor and manager motivated me to grow personally and professionally. The career development resources offered, such as professional development classes and programs have greatly contributed to my growth.”