NYU Langone Health is a world-class, patient-centered, integrated academic medical center. Ranked as the #1 Hospital for quality and patient safety by Vizient, Inc., and with 10 clinical specialties among the top 10 in the nation according to U.S. News & World Report, NYU Langone’s culture is rooted in excellence in patient care, education, and research. NYU Langone comprises more than 320 locations throughout the New York area and in Florida, including six inpatient locations, a children’s hospital, and four emergency rooms. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute designated comprehensive cancer center, NYU Grossman School of Medicine, and NYU Grossman Long Island School of Medicine. For more information, go to nyulangone.org, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube, and Instagram.
NYU Langone Health isn’t just a healthcare system; we’re also a research hospital with a mission to advance science and improve healthcare. We offer a collaborative approach to research that spans disciplines, pairing outstanding scientists with exceptional clinical researchers. This approach sparks new ideas and discoveries that lead to innovative advances in preventing, diagnosing, and treating disease. With access to state-of-the-art technologies and facilities, our scientists and researchers have pioneered groundbreaking medical treatments used around the world.
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Position Summary:
We have an exciting opportunity to join our team as a Community Health Rep.
The Community Health Representative will be responsible for the engagement of participants in a community- based intervention, the Integrated Harm Reduction Intervention, designed to increase initiation and engagement in harm reduction practices in Black and Latinx communities in the Bronx, NYC. They will be responsible for providing participant and program support using self-recovery experiences as a part of the service delivery. The Community Health Representative will have long-term trusting relationships with the community, enhancing recruitment efforts. The Community Health Representative must be bilingual (English/Spanish).
Job Responsibilities:
Community Outreach & Recruitment
• Participate in outdoor community outreach and recruitment efforts with partner community harm reduction organization (St Ann’s Corner of Harm Reduction).
• Share information about the research study to community members during in-person outreach or recruitment events including, at tabling events.
Referrals to Community Resources
• Facilitate participant referrals to appropriate mental health, legal, and housing community partners.
• Document referral progress, outline next steps, and follow up with participants regularly to ensure successful connection to appropriate services.
• Assist participants in securing transportation to access the in-person intervention.
Research Support
• Administer assessments to participants and ensure assessments are conducted accurately and in accordance with established procedures.
• Offer assistance and technical support to address any difficulties participants may encounter while watching modules and completing assessments on tablets.
• Maintain detailed logs of all interactions with participants, including phone calls and outreach attempts.
• Strictly adhere to data privacy and confidentiality protocols.
• Handle all participant information securely and in compliance with relevant regulations.
• Promptly document and report any reportable new information to research staff in a timely and accurate manner, following the established procedures to prioritize participant safety.
• Remain updated on program content, assessment techniques, technology, and training to provide effective research support.
Participant Support & Rapport Building
• Maintain open and empathetic communication to ensure participants feel comfortable seeking assistance and guidance.
• Establish a strong rapport with participants to foster a supportive and trusting relationship.
• Assist participants in understanding study materials by sharing lived experience testimonies.
• Follow up with participants in a timely manner.
Team Collaboration
• Maintain open, transparent, and timely communication with the Principal Investigator, research staff, community harm reduction organization (St Ann’s Corner of Harm Reduction), community partners, and community advisory board.
• Actively engage in collaborative efforts with community harm reduction organization (St Ann’s Corner of Harm Reduction), seeking guidance and insights from the organization to enhance participant support.
• Share participant feedback with the research team for continuous improvement.
• Assist in the development of peer support aspects of the intervention.
Minimum Qualifications:
To qualify you must have a High School Diploma and minimum of 1 year related experience in an office setting or the equivalent combination of education and experience is required.
Effective Oral, written communication and interpersonal skills.
Bilingual proficiency in English and Spanish.
Basic computer skills and knowledge of Microsoft Office Suite.
Detailed oriented, ability to multi-task and shift from one task to another,
demonstrated flexibility and the ability and willingness to learn new skills.
Ability to work collaboratively and independently.
Preferred Qualifications:
5 years of volunteer or work experience in mental health or health field with
knowledge of health care resources, community-based programs and the NYC
transportation system preferred.
Demonstrated experience working with racially and ethnically diverse populations
and/or with other underserved populations, including people who use drugs and
individuals with a history of incarceration, people who are houseless, and people
with mental health and trauma experiences preferred.
Ability to use first-hand lived experience in mental health and substance use challenges,
preferred.
Ability to work in an outdoor setting, and during inclement weather throughout the year
preferred.
Recovery Support Specialist Certification; Recovery Coaching Training; Intentional Peer
Support Training or other Peer Trainings preferred.
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Grossman School of Medicine provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you’ll feel good about devoting your time and your talents.
NYU Grossman School of Medicine is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
If you wish to view NYU Grossman School of Medicine’s EEO policies, please click here. Please click here to view the Federal “EEO is the law” poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information.
NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $48,274.09 – $60,970.00 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
To view the Pay Transparency Notice, please click here
NYU Grossman School of Medicine is one of the nation’s top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of NYU Langone Health, the Grossman School of Medicine at its core is committed to improving the human condition through medical education, scientific research, and direct patient care. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge. For more information, go to med.nyu.edu, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter and Instagram.
