Structured Cabling Technician
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- 1126963_RR00090966
- IT/Health IT/Informatics, MCIT-Infra-Storage (C1821), NYU Langone Health
- Full-Time/Regular
- NYU Langone Health
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- 9am-5pm
ABOUT NYU LANGONE HEALTH
NYU Langone Health is a world-class, patient-centered, integrated academic medical center. Ranked as the #1 Hospital for quality and patient safety by Vizient, Inc., and with 10 clinical specialties among the top 10 in the nation according to U.S. News & World Report, NYU Langone’s culture is rooted in excellence in patient care, education, and research. NYU Langone comprises more than 320 locations throughout the New York area and in Florida, including six inpatient locations, a children’s hospital, and four emergency rooms. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute designated comprehensive cancer center, NYU Grossman School of Medicine, and NYU Grossman Long Island School of Medicine. For more information, go to nyulangone.org, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube, and Instagram.
Working at NYU Langone Health
NYU Langone Health’s Information Technology & Digital department is a diverse mix of collaborative, innovative and curious thinkers working to develop, safeguard, and innovate the digital solutions across the organization. Our MCIT team members are passionate about technology and understand its importance in keeping NYU Langone ahead of the curve in a rapidly evolving industry. We work every day towards our goal of being the global leader in medical delivery, research and education, driven by innovation and the integration of information and technology.
Salaries shown on independent jobs related websites reflect market averages and do not represent information obtained directly from NYU Langone. We invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.
NYU Langone Health is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children’s hospital, three emergency rooms and a level 1 trauma center. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute designated comprehensive cancer center, and NYU Grossman School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge. For more information, go to nyulangone.org, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube and Instagram.
Position Summary:
We have an exciting opportunity to join our team as a Structured Cabling Technician.
In this role, the Structured Cabling Analyst will be responsible for coordinating day-to-day cabling requests (Patches, Moves, Adds and Changes) to meet service goals and expectations of the user community. Service Requests, Incidents and Tasks are logged and distributed within our ITSM tool (Heat/Ivanti) on a daily basis. Typical respondent process is to assess the requirements, acquire pricing from one of our certified pool of vendors, coordinate chargeback according to policy, schedule and execute the cabling request. This is for work within the hospital as well as the off-sites. Visitation to these sites will be required at the discretion of the Analyst to best deliver quality and timeliness.
The Analyst will also be required to assist in the monitoring and management of our BDF/IDFs within and outside NYULHs hospital campuses. It includes monitoring the health of these facilities for overall cleanliness, cable management, power and cooling conditions and participating in the maintenance of best practices and standards. It also includes Identifying risks to service and escalating to the proper party responsible for remediation, maintaining rack elevations and addressing security concerns.
Job Responsibilities:
SKILLS/QUALIFICATIONS
- Day to day operations
- Triage daily tickets and scheduling of related works
- Assemble Work Order packages for cabling vendors
- Manage to completion and close out of work orders issued to Vendors
- Provide troubleshooting assistance and emergency coverage. Including outside of normal working hours
- With assistance and collaboration from DC Ops team:
- Provide support and resolution to technical issues relate to devices managed in Technology Rooms
- Assist with vendor access and supervision
- Manage and maintain secure entries into Technology Rooms
- Manage inventory of assets in IDF/BDF’s data center
- Manage and update rack elevations
- Manage support of devices through use of tools and automate when possible
- Strong knowledge of Structured Cabling products (copper and fiber) and standards
- Knowledge of power (UPS systems) and cooling systems as it related to IT support environments
- Change Management and assistance for shutdowns and service impacting events
- Other related duties
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EDUCATION AND EXPERIENCE
Minimum experience of 5 years in IT support and/or IT facilities roles. Has the ability to work across teams and work alone. Strong technical skills with basic networking and desktop systems. Have the ability to understand goals so prioritization and execution of tasks meet expectations.
- Strong customer-service orientation
- Excellent understanding of the organization’s goals and objectives
- Excellent written and oral communication skills
- Excellent listening and interpersonal skills
- Ability to communicate ideas in both technical and user-friendly language
- Highly self-motivated and directed
- Keen attention to detail
- Able to prioritize and execute tasks in a high-pressure environment
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All other duties as assigned
Minimum Qualifications:
To qualify you must have a BA/BS degree with 2 or more years of related experience.
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you’ll feel good about devoting your time and your talents.
NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
If you wish to view NYU Langone Health’s EEO policies, please click here. Please click here to view the Federal “EEO is the law” poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information.
NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $62,400.00 – $74,989.06 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
To view the Pay Transparency Notice, please click here
How Our Employees Grow
Keith E.
Associate Director – Technology Management & Support
“NYU Langone Health is a place where you can grow as a person and a team member. The environment is always moving forward allowing for several opportunities to enhance and develop your career.”